Frequently Asked Questions
Frequently Asked Questions
What kind of products does Petlume sell?
Petlume offers a curated selection of premium pet products including toys, supplies, and accessories designed to keep your pets happy, healthy, and entertained.
Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping times and costs vary by location. You'll see the available shipping options at checkout.
How long does shipping take?
Standard shipping typically takes 2–7 business days. Expedited options may be available at checkout depending on your location.
What is your refund policy?
We offer a 30-day refund policy on most items. If you're not satisfied with your purchase, please contact us and we'll make it right.
Are your products safe for pets?
Absolutely. We carefully select products that meet safety standards and are appropriate for pets. Always supervise your pet during play and follow product guidelines.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to monitor your delivery status.
Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible if you need to make changes.
How do I contact customer support?
You can reach us through our contact page or via email. We aim to respond to all inquiries within 1–2 business days.